Role of an SIA Operative at Paramount Security

At Paramount Security, the role of an SIA (Security Industry Authority) operative is to provide a professional service by creating a safe and enjoyable experience for visiting members of the public. The company’s primary objective is to ensure that all patrons arrive safely, enjoy their time, and leave safely. Information on applying for SIA can be found here on the government website.

To achieve this objective, SIA operatives are expected to:

Provide a Professional and Courteous Approach

SIA operatives are expected to maintain a professional, proactive, and courteous approach towards visiting patrons. This includes providing and maintaining a safe environment, responding to emergency services efficiently, and assisting emergency services as required. By operating company procedures and maintaining high levels of health and safety, the objective of customer safety can be achieved.

Understand Health and Safety Responsibilities

SIA operatives are responsible for understanding the principles and general responsibilities towards the health and safety of all categories of spectators, including those with disabilities and children, as well as their work colleagues and themselves.

Possess a Valid SIA Licence

Under the Private Security Act, door supervisors must have a valid SIA licence to practice. It is an offense to work as a door supervisor without a licence. SIA operatives are required to wear their SIA licence at all times while on duty. Failure to do so may result in not being able to be deployed in a security position. It is also the responsibility of SIA operatives to notify the SIA if there are any changes to their address.

Duties and Responsibilities

SIA operatives at Paramount Security Solutions are expected to carry out their duties correctly and with enthusiasm. Some of the basic principles they should follow include:

  • Conducting pre-safety checks of their area and monitoring for any unsafe issues that could pose a problem to the health and safety of the public, staff, and themselves.
  • Assisting in directing members of the audience to safe viewing areas and achieving an even flow in and out of the location.
  • Assisting in the prevention of breaches of safety and ground or venue regulations.
  • Conducting searches, if necessary, following specific rules and guidelines.
  • Filling out incident reports when using force or dealing with incidents.
  • Denying access to individuals who refuse to be searched.
  • Monitoring crowd density levels and recognising any unsafe crowd conditions.
  • Being familiar with the working environment and the location of important facilities and services.
  • Covering strategic points within the location and keeping aisles, stairwells, gangways, stairs, and exit doors clear.
  • Monitoring the area of operation for overcrowding or signs of distress.
  • Knowing how to operate fire equipment and raise the alarm in an emergency.
  • Recognising potential fire hazards and suspect packages and reporting them to supervisors.
  • Reporting any incidents or potential problems to supervisors.
  • Complying with instructions from supervisors and emergency services.
  • Knowing their role in an emergency situation and understanding evacuation routes.
  • Assisting emergency services if necessary.
  • Reporting to the rendezvous (R.V.) point in an emergency situation.
  • Knowing the location of the nearest first aid point.

By knowing and following these expectations, SIA operatives can conduct their job more efficiently and professionally, ensuring the safety and enjoyment of the visiting public.

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